Frequently asked questions

When will the request come to me?

Depending on the shipping company chosen and responsible for delivery, we provide a group of shipping officials in a group of major cities, usually it takes 1 to 3 days for order and confirmation.

Is there delivery outside the country?

Currently the shipping companies contracted with are delivering within the country and a group of cities specified in the delivery page. All cities to which the shipping company representative arrives are displayed.

You can request delivery outside the country from the store team via WhatsApp to provide product weight information and pricing for international freight forwarders who are not currently registered in the store.

In the event of a manufacturer defect in the product?

You must go back and read the return policy to know the terms of the return and replacement, and in the event of a factory defect, it was agreed to return the value of the company’s freight and the return of the freight to the customer are calculated. As for the value of the product, it is not calculated on the customer according to the return policy.

I want to order large quantities Is there a discount?

The store provides delivery service for large quantities in case of ordering and there is a discount of 10-20% on some products. You can contact us directly via the Contact Us page and inquire about quantities and discounts.